♡ Welcome to my club FAQ's ♡
Please thoroughly read everything over,
as it will give you a great idea of how my pin club works!

Shipping Notices & International Availability I am currently not shipping to the following countries: ♡ afghanistan ♡ belarus ♡ ukraine ♡ russia ♡ israel ♡ italy ♡ laos ♡ mexico ♡ myanmar ♡ niue ♡ macao ♡ sudan ♡ syria ♡ yemen to my uk ♡ eu & international customers: all outgoing orders will have to owed VAT and/or a service fee, no matter the value. Please note that VAT may also affect your package's holding time in customs. EU and UK / international customers - please anticipate an additional 1- 2 weeks for your package to be held, in addition to my standard 4 to 12 weeks of shipping & transit time. ♡ International customers, please remember that when ordering from my shop, import duties, taxes, and charges are not included in the item price or shipping cost. Any charges incurred are the customer's responsibility, and must be remitted to the customs office in order for the package to be claimed. Please be sure to claim any packages as soon as possible and pay any associated customs fees, otherwise the order may be returned to me! If I receive a returned package that is marked as Unclaimed or Rejected from customs, I can either: 1♡ Have you repay the original shipping costs and ship your package out again, or; 2♡ Refund your order, minus a 15% restocking fee + the original shipping costs.

The information that is collected about all website traffic to my website is based off of numbers as a whole and not individuals, so you and your personal information as a simple browser on my website is kept anoymous. All personal Info below is NOT collected while browsing is as follows: Your name Your address [ Zipcode, PO Box, emails, etc ) IP Address [ Your wifi or internet routers number ] Specific model of electronic device used while browsing [ Samsung 10, Apple 5, etc ] Geolocation/Current Location [ I see your getting that deluxe burger @ Five Guys right now!! Mmm! ] Wix [ my current eccomerce platfrom ] does for their analytic traffic by showing the number of people as a whole who have visited my website, where people are from, specifically what country you live in, What device my website was viewed on the most [ Whether is was, PC, mobile or Tablet ] and most popular products clicked on along with most clicked on menu links. My website has SSL Certificate Encryption, so if and when you do submit info or even purchase some goodies, your information is encrypted and protected. ♥ You personal information has not & will never be sold, traded or redistributed.

When you purchase product(s) from my website a physical address is needed in order for me to ship you your goods [ Unless you purchase a digital product, no address is needed ]. The info that is collected for digital purchases are as follows: Your name Your Phone Number Method of payment Your residing country When making merchandise purchases from chenxira, the following information will be collected about you, that you yourself give to me. It is as follows: Your name Your address Your residing country Your phone number Your email An optional note to me [ avaliable at checkout ] The item(s) that you purchased The time of purchase Method of payment [As in Paypal or Credit card NOT your card number or account info ] If and when you decide to become a member of my website. You decide on what info you would like to add to your particular account. That info and ALL information you submit to my website [ yes, even at checkout ] is protected by SSL Ceritificate encrytpion. So no one can decode or access your info, not even me! The following information is NOT collected about you: IP Address [ The address of your specific router used for wifi ] Your device model [ Apple 6 or Samsung S5, That info is not collected at all ] Mobile Data carrier [ Sprint, Boost, AT&T, etc ] Geolocation/Current Location [ Only your delivery address you have provided, not the Starbucks your waiting in right now ] With the personal information that is provided to me from you, I will never sell, bid, share or redistribute that info ever.

♡ chenxira is based in albany, new york! where there's lovely rolling hills filled with trees 🌷

♡ I am unable to combine pin club and shop orders due to order volume. ♡ If you place multiple orders, they will be shipped out separately. Thank you

pin grading is subjective and varies from maker to maker. Since enamel pins are handmade items, they rarely if ever will appear "perfect". * here is our grading chart for checking the available grades of our pins * if there are any major issues, please send photos and an explanation of your problem here so I can help.

we do not accept changes once an order has been placed. to request an order cancellation, please contact us immediately here with your name and order number. we do not accept cancelations once an order is processed.

If your order is sent back to me due to an incorrect address, you can pay for shipping again to have the package re-sent or I can refund your order, minus a 15% restocking fee & the original shipping costs.

we do not accept returns/exchanges. chenxira is not responsible for any products damaged or lost during shipping. If you received a damaged package, please contact the shipment carrier to file a claim. If you receive a broken item, please contact us here with your name, order number, and a photo(s) of the item in the condition you received it. Please save all packaging materials and damaged goods before filing a claim. ​ ​

chenxira is not responsible for packages that may become lost in transit or stolen. chenxira is responsible for your package up until the point it is picked up by the mail carrier. chenxira does not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact usps to submit a claim.

i do not guarantee that restocks of enamel pins will be and look exactly as before due to using different enamel pin manufacturers.

I am not able to combine multiple orders placed through my shop. orders will be pack per individual order made, even if sent to the same location.

discount codes cannot be applied retroactively. • only one code may be used per order. • please keep in mind that it is possible for items in your cart to be sold out. • advertised deals and inventory are "while supplies last"

i have the right to refuse service to any customer who exhibits harmful, racial, rude, or manipulative behavior toward me or any of members over e-mail, messaging, or etc. In this event, any outstanding orders associated with said customer will be cancelled and a ban will be implemented. This applies to the shop and all other platforms.

If youre interested in a digital or traditional commission, be sure to check out my art menu here.

♡ apparel care guide ♡ • always wash in cold water, inside out, gentle cycle ( or hand wash ) with mild detergent and similar colors. • use non chlorine bleach, only if necessary. No fabric softeners. • tumble dry low, or hang-dry for longest life. • cool iron inside out if necessary. • do not iron design • wishing you long and happy days with your lovely new chenxira apparel ♡ ♡ deskmat care guide ♡ • always keep deskmat clean. • use a mild soap to clean deskmat • hand wash with a slightly firm brush or dish towel for pesky stains. • wishing you long and happy days with your lovely new desk mat! • allow to air dry ♡ glassware care guide ♡ • clean with lukewarm soap and water. • handwashing is highly recommended to preserve design. • no dishwasher safe. • can withstand temperatures up to 800°C. ♡ care: AVOID using dish detergents that contain acids/alcohol. ♡ mug disclaimer: all cups have a tiny breathing hole in the handle to ensure the mug does not burst during production. this is NOT a defect. each item is inspected for quality before being sold. *please note the color tone, size & shape may vary from batch to batch due to manual processes involved. * ♡ glass can disclimer: due to the manufacturing characteristics of glass products, air bubbles, scratches and stains are NOT defective. each item is inspected for quality before being sold. *please note the color tone, size & shape may vary from batch to batch due to manual processes involved. *

• I do not offer refunds on digital products due to the nature of the product. • please make sure you input your e-mail correctly when placing an order for a digital product(s) • any installation tutorials for my digital products are included in the download file and product description page. • sharing or reselling of chenxira digital products / downloads is strictly prohibited. Restricted to personal use only.