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  • • Note to all EU ♡ UK & International customers
    Shipping Notices & International Availability I am currently not shipping to the following countries: ♡ Afghanistan ♡ Belarus ♡ Ukraine ♡ Russia ♡ Israel ♡ Italy ♡ Laos ♡ Mexico ♡ Myanmar ♡ Niue ♡ Macao ♡ Sudan ♡ Syria ♡ Yemen To my UK ♡ EU & International customers: All outgoing orders will have to owed VAT and/or a service fee, no matter the value. Please note that VAT may also affect your package's holding time in customs. EU and UK / international customers - please anticipate an additional 1- 2 weeks for your package to be held, in addition to my standard 4 to 12 weeks of shipping & transit time. ♡ International customers, please remember that when ordering from my shop, import duties, taxes, and charges are not included in the item price or shipping cost. Any charges incurred are the customer's responsibility, and must be remitted to the customs office in order for the package to be claimed. Please be sure to claim any packages as soon as possible and pay any associated customs fees, otherwise the order may be returned to me! If I receive a returned package that is marked as Unclaimed or Rejected from customs, I can either: 1♡ Have you repay the original shipping costs and ship your package out again, or; 2♡ Refund your order, minus a 15% restocking fee + the original shipping costs.
  • • Information collected about you
    The information that is collected about all website traffic to my website is based off of numbers as a whole and not individuals, so you and your personal information as a simple browser on my website is kept anoymous. All personal Info below is NOT collected while browsing is as follows: Your name Your address [ Zipcode, PO Box, emails, etc ) IP Address [ Your wifi or internet routers number ] Specific model of electronic device used while browsing [ Samsung 10, Apple 5, etc ] Geolocation/Current Location [ I see your getting that deluxe burger @ Five Guys right now!! Mmm! ] Wix [ my current eccomerce platfrom ] does for their analytic traffic by showing the number of people as a whole who have visited my website, where people are from, specifically what country you live in, What device my website was viewed on the most [ Whether is was, PC, mobile or Tablet ] and most popular products clicked on along with most clicked on menu links. My website has SSL Certificate Encryption, so if and when you do submit info or even purchase some goodies, your information is encrypted and protected. ♥ You personal information has not & will never be sold, traded or redistributed.
  • • Information collected for purchases
    When you purchase product(s) from my website a physical address is needed in order for me to ship you your goods [ Unless you purchase a digital product, no address is needed ]. The info that is collected for digital purchases are as follows: Your name Your Phone Number Method of payment Your residing country When making merchandise purchases from chenxira, the following information will be collected about you, that you yourself give to me. It is as follows: Your name Your address Your residing country Your phone number Your email An optional note to me [ avaliable at checkout ] The item(s) that you purchased The time of purchase Method of payment [As in Paypal or Credit card NOT your card number or account info ] If and when you decide to become a member of my website. You decide on what info you would like to add to your particular account. That info and ALL information you submit to my website [ yes, even at checkout ] is protected by SSL Ceritificate encrytpion. So no one can decode or access your info, not even me! The following information is NOT collected about you: IP Address [ The address of your specific router used for wifi ] Your device model [ Apple 6 or Samsung S5, That info is not collected at all ] Mobile Data carrier [ Sprint, Boost, AT&T, etc ] Geolocation/Current Location [ Only your delivery address you have provided, not the Starbucks your waiting in right now ] With the personal information that is provided to me from you, I will never sell, bid, share or redistribute that info ever.
  • Where in the world are you based?
    ♡ Chenxira is based in Albany, New York! Where there's lovely rolling hills filled with trees 🌷
  • • Order Combination
    ♡ I am unable to combine pin club and shop orders due to order volume. ♡ If you place multiple orders, they will be shipped out separately. Thank you
  • • Pin Grading
    Pin grading is subjective and varies from maker to maker. Since enamel pins are handmade items, they rarely, if ever, will appear 'perfect'. Ive kept this in mind while creating my grading scale! * Here is a grading chart that Ive created for anyone to check out on how I grade my pins * I will always do my best to send out the best pins available! ♡ If there is a major issue, please send photos and an explanation of your problem with the contact form on my site so I can help.
  • • Order Cancellation
    My shop accepts order cancellations within 1 hours of the order being placed. Please note that there is a 15% processing and restocking fee charged for all cancelled orders. To request a cancellation and partial refund, please send an email to my contact form with your full name and order number. I will check the timestamps to see if the cancellation is eligible, and then process the 85% refund. During major sales, shop updates & holidays, I do not accept ANY order cancellations. ORDERS CANNOT BE CANCELLED AFTER 1 HOUR OF BEING PLACED.
  • • Returned packages
    If your order is sent back to me due to an incorrect address or otherwise, you can pay for shipping again to have the package re-sent or I can refund your order, minus a 15% restocking fee & the original shipping costs.
  • • Returns. Exchanges + Replacement
    All sales are final. I do not accept Returns. Please read over any and all item descriptions, sizes, dimensions, and grading guides carefully before making any purchasing. I may accept exchanges for other shop items of equal or lesser value on a case-by-case basis, as long as the exchange is requested within 3 days of original order delivery. Customer will be responsible for all costs related to the exchange, including paying any shipping costs to & from our shop. Please use my contact form with your name and order number to request an exchange. • I will not replace items if any damages occur after you have received your order. * Exchanges will be determined on a case by case basis and I reserve the right to deny any exchange requests. *
  • • Lost or Stolen Order
    If there are any problems with your tracking at all, please be sure to contact your local post office! I am not responsible for packages that may become lost in transit. CHENXIRA is responsible for your package up until the point it is picked up by the mail carrier. I do not have control of the shipping timeline of your package once it leaves my doors. It is the responsibility of the customer to track, locate packages or contact USPS or FedEx to submit a claim.
  • • Restocked Pins
    Though I will of course do my best to remake all pins as they were in the past. I do not guarantee that they will be and look exactly as before due to using different enamel pin makers.
  • • Combining Orders
    I am not able to combine the shipping of orders that were placed separately. Similarly, I am not able to combine orders placed through my online shop with monthly Chenxira pin club shipments.
  • • Discount Codes
    Unfortunately, discount codes cannot be applied retroactively. ♡ Only one code may be used per order. ♡ Please keep in mind that it is possible for items in your cart to be sold out. ♡ Advertised deals and inventory are "while supplies last"
  • • Anti-Harassment Policy +The Right to Refuse Service
    I have the right to refuse service to any Customer who exhibits harmful, racial, rude, or manipulative behavior toward me or any of my helpers over e-mail, messaging, or etc. In this event, any outstanding orders associated with Customer will be cancelled and a ban will be implemented. This applies to both shop and pin club platforms.
  • • Commissions
    If youre interested in a commission, be sure to check out my art menu here.
  • • Product care guides
    ♡ Apparel Care Guide ♡ ♡ Always wash in cold water, inside out, gentle cycle ( or hand wash ) with mild detergent and similar colors. ♡ Use non chlorine bleach, only if necessary. No fabric softeners. ♡ Tumble dry low, or hang-dry for longest life. ♡ Cool iron inside out if necessary. ♡ Do not iron design ♡ Wishing you long and happy days with your lovely new chen apparel ♡ 🌸🌼🌷 ♡ Deskmat Care Guide ♡ ♡ Always keep deskmat clean. ♡ Use a mild soap to clean deskmat ♡ Hand wash with a slightly firm brush or dish towel for pesky stains. ♡ Allow to air dry ♡ Wishing you long and happy days with your lovely new desk mat! ♡ ✨🎀🌺
  • • Pre-order Policy
    What are pre-orders? A pre-order item means you are paying for an item upfront before it is manufactured/made, with understanding it will be shipped at a later date. Pre-orders are ideal for businesses in the sense that they provide a safety net fund the overhead of manufacturing a design. Pre-orders are also subject to delays and early shipments. Rough estimate for shipping times are always stated in the product listing, and any updates or delays are always relayed to customers via the e-mail address that was provided during checkout.
  • • Digital Products
    ♡ I do not offer refunds on digital products due to the nature of the product. ♡ Please make sure you input your e-mail correctly when placing an order for a digital product! ♡ Any installation tutorials for my digital products are included in the download file and product description page.
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