shipping / order processing
Please allow for 1-2 weeks for your order to be processed.
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Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed.
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Please refer to the announcement bar at the top of the page for any processing/shipping changes.
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Please also allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, you will be contacted via email. Your patience is greatly appreciated ♡
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customs, duties, and international taxes
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CHENXIRA is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) These costs may vary from country to country.
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order confirmation & tracking
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Once your order is placed, you will receive an email confirmation with order details. You will receive an additional email with tracking information once the order has shipped.
Tracking numbers will be active within 24 hours. If you do not receive a confirmation or shipment notification, please check your spam folder before contacting us here.
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Orders are qualified for free shipping once after the discount total reaches $120 for all US orders and $170 for international orders.
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order cancellation & changes
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We do not accept changes once an order has been placed.
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To request an order cancellation, please contact us immediately here. with your name and order number. We do not accept cancelations once an order is processed.
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incorrect shipping address
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The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.
To request an address change, please fill out a contact form with your name and order number here.
Please note that once your order is processed and shipped, we will not be able to make any adjustment or redirect it. If there is any incomplete address, we will contact you as soon as possible.
You have a timeframe of 5 business days to provide the correct shipping information.
If we have not received an answer within 5 days, your order will be canceled.
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returned orders due to incorrect address
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If the package is returned to us, you will be contacted via email.
The shipping fee must be paid again if you would like your order reshipped or sent to a new address.
If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods, minus a 15% restocking fee & the original shipping costs.
Taxes and shipping fees cannot be refunded.
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lost or stolen package
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CHENXIRA is not responsible for packages that may become lost in transit or stolen. CHENXIRA is responsible for your package up until the point it is picked up by the mail carrier.
CHENXIRA does not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact USPS to submit a claim.
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returns & exchanges
We do not accept returns/exchanges.
CHENXIRA is not responsible for any products damaged or lost during shipping. If you received a damaged package, please contact the shipment carrier to file a claim.
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If you receive a broken item, please contact us here with your name, order number, and a photo(s) of the item in the condition you received it.
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Please save all packaging materials and damaged goods before filing a claim.
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