Shipping
ORDER PROCESSING
Please allow for 1-3 weeks for your order to be processed.
Please note that fulfillment time could vary during sales and holiday seasons.
Delivery days are estimates only and not guaranteed.
Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, you will be contacted via email.
Your patience is greatly appreciated ♡
ORDER CHANGES & CANCELLATION
We do not accept order changes once an order has been placed.
To request an order cancellation, please contact us immediately on our contact page, here ( or email chenxira@yahoo.com ) with your name and order number. We do not accept cancellations once an order is marked as “shipped” or “fulfilled”.
Order Confirmation & Tracking
Once your order is placed, you will receive an email confirmation with order details. You will receive an additional email with tracking information once the order has shipped.
Tracking numbers will be active within 24 hours. If you do not receive a confirmation or shipment notification, please check your spam folder before contacting us on our contact page, here or email us at: chenxira@yahoo.com
Customs, Duties & International taxes
CHENBEARSTUDIO is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
These costs may vary from country to country.
Incorrect Shipping Address
The customer is responsible for inputting the correct shipping address at checkout.
If your order has not been shipped yet, you may request a change in shipping address.
To request an address change, please fill out our contact form here, ( or email chenxira@yahoo.com ) with your name and order number.
Please note that once your order is processed and shipped, we will not be able to make any adjustment or redirect it.
If there is any incomplete address, we will contact you as soon as possible.
You have a timeframe of 5 business days to provide the correct shipping information.
If we have not received an answer within 5 days, your order will be canceled & refunded to your original payment method, minus a 15% restocking fee.
Returned Orders due to Incorrect Address
Please contact us on our contact page here, ( or email at chenxira@yahoo.com ) with your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again.
If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods, minus a 15% restocking fee & the original shipping costs. Taxes and shipping fees cannot be refunded.
Lost Packages
CHENBEARSTUDIO is not responsible for packages that may become lost in transit or stolen.
We are responsible for your package up until the point it is picked up by the mail carrier.
We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track & locate packages or contact USPS to submit a claim.
We are not responsible for lost or stolen orders.
Returns
We do not accept returns/exchanges.
CHENBEARSTUDIO is not responsible for any products damaged or lost during shipping. If you received a damaged package, please contact the shipment carrier to file a claim. ( usps / united states postal service )
If you receive a broken or defective item, an item is missing, or you have received the wrong item please contact us on our contact page here, ( or email us at : chenxira@yahoo.com ) with your name, order number, and a photo of the item in the condition you received it, if applicable. Please contact us within 14 days of receiving the item(s)..
Please save all packaging materials and damaged goods before filing a claim.
As digital products are non-returnable, all digital sales made on chenxira.com are final and no refunds nor exchanges will be accepted. If you are experiencing a problem with your order, please feel free to contact us by sending a message to our contact page here, ( or email us at : chenxira@yahoo.com )