C O N T A C T + F A Q
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F A Q
• Where do you ship from?
I ship all packages from Menands NY, USA♥
• Where is my order?
As stated in the about page, chenxira is a single person run shop and depending on the number of orders I get and what not it can take about a week or 2 just to get through all the orders.
For example: Last year for the holidays my shop received over 80+ orders. With me being alone to ensure quality, my cute aesthetics & making sure the orders are correct takes time. If there are any complications of any sort pertaining to your order, you will be informed immediately.
I am not responsible for lost or stolen packages. Please email me for any further questions and I will try my best to help you out!
As always thank you dearly for your patience. Your goodies will be with you soon! Please feel free to contact me anytime about the status of your order ♥ ( O w < )
• I preordered goods but haven't gotten them yet?
If you have preordered an item and haven't gotten it yet, it usually takes about a month for enamel pins and about 2 weeks for tees. If it happens to take longer then anticipated, you will be immediately informed via email or phone call. I suggest all my customers/followers to follow me on Instagram for all updates on the matter of preorders.
For Example: I ordered about 3 enamel pin designs from a manufacturer I had worked with for some time. About 2 weeks had pasted after I paid for my pins and I had not gotten any answers or reply's from them.
Long Story short I waited over 3 months to get my pins from them. If a situation like that were to happen to me again ( which i HOPE never does! ) I will be keeping you informed about all changes pertaining to the matter.
• How much is your shipping?
Shipping is calculated at the time of checkout. Depending on your country, what you ordered the price will vary.
You can see the cost of shipping by adding everything you want to your cart and going through the process. It will show you the total cost before asking for any payment.
• I ordered a digital commission and didnt get it in my email?
Sorry about the trouble! ( > x < )! Sometimes when I send customers there digital copy of there commission it goes to there spam. Be sure to check your spam for " chenxira or guillmon9005 " content.
If you can't find it or even feel you accidentally deleted it just contact me via email and ill send you another ♥
• My goods were damaged when I received them. . . ( > x < )!!!!
Oh no! I am soo very sorry about your goodies being damaged ( Q ~ Q ) If your goods have been damaged please contact me via email asap. Please provide the following:
• 2 - 6 pictures of your damaged goods. Specifically where and what has been damaged
• Your order number
• Your address
Providing these above is essential to not only receiving a refund ( if requested ) but also opening + expediting me re-sending you a replacement for your damaged goods. I apologize dearly for all inconveniences, If we work together we can get everything fixed soon! ♥
• Where are your terms & conditions for your commissions?
My terms & conditions for all commissions are on my artist website H E R E . PLEASE read my terms thoroughly. There not that long at all plus it informs you about all aspects of commissioning me along with all pricing. Thank you ♥
• How do I join your pin + art club?
My pin + art club is maintained on Patreon and with that you first have to make an account ( If you dont have one already )
On the right side of the page you will see the tier section. Click the "Join " button below it to join the club ♥ Its US or International based so pick the one based off of where you live ♥
My pin club charges its initial fee upfront & then at the beginning of each month if you stay
PLEASE be sure to read how my pin club works before you join! It will answer how its works how the payment system will take place & more ♥
Click H E R E to join my pin + art club ♥ All pins & postcard designs are exclusive to pin club members FIRST and I also have a shop dedicated to past club pins as well ♥
• Do you except international orders?
Yes I do! I ship worldwide ♥ All shipping prices have already been configured. If you would like to see how much shipping is before you buy. Add an item(s) to your cart and then click " Checkout " To see how much your total order would be before purchasing ♥
• My Package isnt here? What do i do?
A: Please contact your local post office first! I provide tracking on all domestic orders, so please follow the progress there! Most likely there was a hiccup in the provided address or for some reason the post is holding onto it. If a package is returned to me due to an incorrect address, I can resend it as long as a shipping fee is covered. Here is the reshipment fee you need ♥